Store Policies

Contact Us

Home

Shipping Time:
The time needed to ship merchandise will generally be
within 1-3 working days of when received.

Damaged Shipments:
Damaged shipments from handling must be claimed with the freight carrier. If
any cartons are missing or damaged, be sure to note this on the freight bill.
If you notice concealed damage after the driver has left, keep all the packing
and call the freight carrier to return and inspect the damage and file a
claim. We are not responsible for damage caused by the freight carrier.

Returned Merchandise:
Permission for any return merchandise must be secured from our Customer
Service. The return of non-defective merchandise, when authorized, may incur
20% re-stocking fee, at our discretion. No packages will be accepted without a
Return Authorization Number written clearly on the package.
No returns will be authorized after 14 days from the receipt of shipment. Item
must be intact. Once a return is authorized by our return department you
should:

1 Return
the item to the address given to you by our return department.

2. Write
the Return Authorization Number clearly on the box or package

.

3.
Keep your shipping records for proof of shipment in the event of loss of
returned merchandise. Returns shipped via U. S. Postal Service (U.S.P.S.) or
with a value of over $100.00 should be insured. We can not be held liable for
return merchandise that does not reach our return department. We will notify
you via phone, mail, or e-mail of your refund once we have received and
processed the returned item. You can expect a refund in the same form of
payment originally used for purchase.

We can refund shipping costs only if the return is
a result of our error. You are responsible
for all freight charges on shipments that are refused or returned with no
fault on our part. We are not responsible for incidental or consequential
damages or losses to defective products, errors in shipping your order, or
other errors. The limit of our liability is the replacement cost of any item
you purchase from us.

Cancellation:
Cancelled orders can only be processed prior to shipment.

NOTE: It appears your browser does not support scripting (javascript).

Scripting is required to use this site. Please ensure scripting is enabled in your browser before continuing. If you have questions about enabling scripting on your browser please contact customer support at MyQuickResponse.